UX Lead

We are looking for an experienced UX Lead to lead user experience initiatives across complex digital products and services. The role requires a strong combination of UX strategy, user research, interaction design, usability evaluation, stakeholder management, and team leadership.

The ideal candidate should be comfortable working directly with business and technology stakeholders, translating complex requirements into intuitive user experiences, and providing UX direction throughout the product lifecycle. The role requires someone who can operate independently, facilitate discussions with senior stakeholders, and maintain a high standard of UX quality across multiple initiatives.

• Lead UX activities across digital products, platforms, websites, mobile applications, and digital services.
• Define the overall UX approach based on business objectives, user needs, technical considerations, and project requirements.
• Plan and conduct user research activities including stakeholder interviews, user interviews, surveys, contextual research, and other appropriate research methods.
• Plan, facilitate, and evaluate usability testing sessions and translate findings into clear and actionable recommendations.
• Conduct UX assessments and heuristic evaluations of existing digital experiences and identify opportunities for improvement.
• Develop user journeys, personas, task flows, information architecture, wireframes, prototypes, and interaction models.
• Translate complex business processes and requirements into simple and intuitive user experiences.
• Work closely with UI designers to ensure that visual designs are aligned with defined UX principles and interaction patterns.
• Collaborate with Product Owners, Business Analysts, developers, project managers, and other stakeholders throughout the design and development lifecycle.
• Facilitate UX workshops, ideation sessions, stakeholder discussions, and design review sessions.
• Present UX concepts, research findings, design rationale, and recommendations to senior stakeholders in a clear and structured manner.
• Review designs and provide UX guidance to ensure consistency, usability, accessibility, and overall experience quality.
• Contribute to the development and adoption of design systems, UX standards, guidelines, and reusable design patterns.
• Ensure digital experiences follow applicable usability, accessibility, responsive design, and user-centred design principles.
• Support UX quality assurance during development and review implemented solutions against approved designs and UX requirements.
• Mentor and guide UX/UI designers and provide constructive feedback to improve the overall quality of design deliverables.
• Identify opportunities to continuously improve UX methodologies, processes, tools, and ways of working.
• Manage multiple UX initiatives simultaneously while maintaining quality and meeting project timelines.

• Bachelor's degree in Design, Human-Computer Interaction, Interaction Design, Computer Science, Psychology, or a related discipline.
• 7+ years of professional experience in UX, Product Design, Interaction Design, or a related field.
• At least 2–3 years of experience leading UX initiatives, projects, or design teams.
• Strong experience across the full user-centred design lifecycle, from discovery and research through design, validation, and implementation.
• Demonstrated experience conducting user research and usability testing.
• Strong experience creating user journeys, process flows, wireframes, interactive prototypes, and UX specifications.
• Experience working on complex enterprise or large-scale digital platforms.
• Experience collaborating with multidisciplinary teams including business, technology, product, and project management teams.
• Strong working knowledge of modern UX methodologies and design best practices.

Skills & Competencies

UX & Research

• User-Centred Design
• Design Thinking
• User Research
• Usability Testing
• Heuristic Evaluation
• UX Audits
• Journey Mapping
• Persona Development
• Information Architecture
• Interaction Design
• Wireframing & Prototyping
• Responsive and Mobile UX
• Accessibility and Inclusive Design

Tools

Strong working experience with tools such as:

• Figma / FigJam
• Adobe Creative Suite
• Miro or similar collaboration tools
• Prototyping and usability testing platforms
• Research documentation and analysis tools

Leadership & Stakeholder Management

The candidate should demonstrate:

• Strong client and stakeholder-facing communication skills.
• Confidence interacting with senior business stakeholders.
• Ability to facilitate workshops and structured discussions.
• Ability to challenge requirements constructively and advocate for user needs.
• Strong presentation and storytelling capabilities.
• Ability to explain UX decisions to both technical and non-technical audiences.
• Strong analytical and problem-solving skills.
• Ability to independently manage UX activities and priorities.
• Ability to mentor designers and provide design direction.
• Strong documentation skills and attention to detail.