Senior Business Analyst - Digital Transformation

We are looking for an experienced Arabic-speaking Senior Business Analyst to serve as a key client-facing liaison between business stakeholders and delivery teams. The ideal candidate will possess strong stakeholder management, business analysis, and facilitation skills, with the ability to understand business objectives, translate them into actionable requirements, and support the successful delivery of digital initiatives.

The role requires extensive interaction with government stakeholders, cross-functional teams, and project leadership to ensure business needs are accurately captured, prioritized, and delivered. Experience in User Experience (UX), service design, or digital transformation initiatives will be considered a strong advantage.

• Act as the primary point of contact between business stakeholders and delivery teams.
• Build and maintain strong relationships with client stakeholders across multiple departments.
• Lead workshops, interviews, discovery sessions, and requirement gathering activities.
• Analyze business processes and identify opportunities for service and operational improvements.
• Document business requirements through BRDs, functional specifications, user stories, process maps, and workflows.
• Translate business needs into clear, actionable requirements for design and technical teams.
• Facilitate requirement walkthroughs, stakeholder reviews, and sign-off sessions.
• Support requirement prioritization, change management, and traceability throughout the project lifecycle.
• Collaborate closely with UX designers, developers, QA teams, and project managers to ensure business objectives are achieved.
• Participate throughout planning, analysis, design, development, testing, UAT, deployment, and post-launch support.
• Coordinate UAT activities, business validations, and acceptance sign-offs.
• Prepare meeting minutes, presentations, reports, and executive summaries for senior stakeholders.
• Identify project risks, dependencies, and issues from a business perspective and recommend mitigation actions.
• Support governance activities including steering committee meetings, status reporting, and stakeholder communications.
• Contribute to proposal development, solution workshops, and pre-sales engagements where required.
• Promote best practices in business analysis, stakeholder engagement, and service improvement.

• 5+ years of experience as a Business Analyst or Senior Business Analyst in digital transformation, government, consulting, or enterprise technology projects.
• Native or fluent Arabic (spoken and written) with excellent English communication skills.
• Strong experience managing client relationships and engaging with multiple stakeholders.
• Proven experience facilitating workshops, interviews, and requirement elicitation sessions.
• Strong analytical and problem-solving skills with the ability to simplify complex business challenges.
• Experience in creating: Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), User Stories, Process Flows, SOPs, Use Cases, and Journey Maps (preferred).
• Experience supporting UAT planning, test scenario preparation, defect validation, and business sign-off.
• Excellent presentation, documentation, and communication skills.
• Ability to work independently while coordinating across cross-functional teams.
• Experience in government or public sector projects is highly desirable.
• Familiarity with Agile, Scrum, and Waterfall delivery methodologies.
• Proficiency in Microsoft Office, Visio, and collaboration tools such as Jira or Azure DevOps.

Preferred Qualifications

• Experience in User Experience (UX), Human-Centered Design, Service Design, or Customer Experience initiatives.
• Experience participating in usability testing, customer research, workshops, or journey mapping activities.
• Knowledge of UAE government digital transformation initiatives or Digital Service Standards is an advantage.
• Exposure to analytics, dashboards, AI-enabled solutions, or digital platforms is beneficial but not mandatory.
• Certifications such as CBAP, PMI-PBA, Agile BA, Scrum, or UX-related certifications are considered a plus.